Karamba Privacy Policy

At Karamba, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Karamba privacy policy explains how we collect, use, store, and safeguard your information when you register, log in, and play at Karamba Casino. By creating a Karamba casino login and using our services, you agree to the practices described below.

Who We Are

Karamba is a brand owned by Karamba Limited and operated by White Hat Gaming Limited under licences from the UK Gambling Commission (account 52894, licence 052894-R-329546-007) and the Malta Gaming Authority (MGA/B2C/370/2017). As the data controller, we are responsible for the personal information we hold about you and we ensure that our data handling practices comply with applicable UK and EU data protection laws, including the General Data Protection Regulation.

Information We Collect

When you sign up for a Karamba casino account or use our karamba casino uk services, we collect several categories of information to verify your identity, process transactions, and provide our services responsibly.

• We collect registration details such as your name, date of birth, address, email address, and phone number.
• We gather financial information, including payment method details, to process deposits and withdrawals.
• We record your gaming activity, including bets placed on karamba slots, live casino games, and karamba betting markets.
• We track technical data such as your IP address, device type, browser information, and login history whenever you use your karamba login credentials.
• We collect documents submitted for identity and address verification prior to your first withdrawal.
• We may record communications you have with our customer support team via live chat, email, or contact forms.

How We Use Your Information

We use the personal data we collect for a variety of purposes connected to operating Karamba online casino and delivering our karamba casino online services.

• We use your data to create and manage your account, including processing your karamba casino login and verifying your identity.
• We process your information to handle deposits, withdrawals, and to apply any karamba bonus code or karamba promo code you use.
• We analyse your gaming patterns to support responsible gambling measures and detect unusual activity.
• We use contact details to send you information about karamba bonuses, karamba free spins, and other karamba casino promotions, where you have consented to receive marketing communications.
• We rely on your data to comply with legal and regulatory obligations, including anti-money laundering checks.
• We use technical information to maintain and improve our karamba casino app, karamba mobile app, and desktop platform performance.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing karamba casino and playing our games. Cookies allow us to remember your preferences, keep you securely logged in, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of features such as karamba casino login or access to karamba casino games. For further details, please refer to our separate cookie policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment providers such as Visa, Mastercard, PayPal, Skrill, and Neteller to process transactions securely.
• We provide information to regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, when legally required.
• We work with game providers and platform partners to deliver karamba slot titles, live dealer games, and other content available on our site.
• We may disclose data to fraud prevention agencies and identity verification services to protect our platform and our players.
• We may share information with law enforcement agencies where required by law or to prevent criminal activity.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our security protocols include encryption of sensitive data, secure servers, and restricted access controls. While we take every reasonable precaution, we encourage you to keep your karamba login credentials confidential and to notify us immediately if you suspect unauthorised access to your account.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Financial and identity verification records are typically retained for a minimum period required under gambling and anti-money laundering regulations, even after you close your Karamba casino account.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We are committed to honouring these rights whenever you use our services.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request the deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing.
• You may withdraw consent for marketing communications at any time, including offers related to karamba free spins or karamba bonuses.
• You can request a copy of your data in a portable format.

To exercise any of these rights, you can contact us using the details provided below, and we will respond within the timeframes required by applicable law.

International Data Transfers

As part of operating Karamba across multiple markets, including the United Kingdom, Canada, New Zealand, and other regions, we may transfer your data outside your home country. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Karamba casino following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team at karamba@gamingcustomersupport.com. Our customer support is available 24/7 via live chat, email, and our contact form to assist you with any privacy-related enquiries.